Effective Date: January, 2025
At Equip1000 Online Academy, we strive to provide high-quality online learning experiences. However, we understand that there may be instances where a refund is necessary. This Refund Policy outlines the terms and conditions under which refunds are issued for our courses and services.
1. Eligibility for Refunds
Refunds may be granted under the following circumstances:
- If the course content has not been accessed within 7 days of purchase.
- If there is a technical issue on our platform that prevents access to the course and cannot be resolved within a reasonable timeframe.
- If the course does not meet the description provided on our website.
2. Non-Refundable Cases
Refunds will not be issued under the following conditions:
- If the course has been partially or fully accessed.
- If the refund request is made after 7 days from the date of purchase.
- If the dissatisfaction arises from a misunderstanding of course content, format, or structure after access.
- For promotional or discounted courses.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at [Insert Support Email] with your purchase details, including the order number and reason for the refund.
- Our team will review your request within 3-5 business days.
- If approved, the refund will be processed within 7 business days and credited back to the original payment method.
4. Partial Refunds
In cases where a partial refund is deemed appropriate (e.g., for bundled courses or technical issues affecting part of the content), the amount refunded will be determined based on the proportion of the course accessed.
5. Cancellation Policy
- Subscriptions: If you are enrolled in a subscription-based service, you may cancel at any time. Refunds will only apply to unused portions of the subscription if requested within the first 7 days of the billing cycle.
- One-Time Purchases: Refund requests for one-time purchases must comply with the conditions outlined in this policy.
6. Changes to This Policy
Equip1000 Online Academy reserves the right to modify this Refund Policy at any time. Any updates will be communicated via our website.
7. Contact Us
For questions or concerns about our Refund Policy, don’t hesitate to get in touch with us at:
Email: uniekideas0@gmail.com
Phone: +234 907 466 9411
